Case Operations Team Lead

Support and motivate a remote case operations team handling structured customer casework for United States property and tax-related matters.

The organisation provides online administrative and document support for customers dealing with property tax disputes, IRS correspondence and related casework.

The successful candidate will help the team maintain accurate, timely case progress. The role suits an organised and ambitious person who is prepared to take ownership and develop into a stronger leadership position.

• Monitor assigned tasks, active cases and completed work
• Track performance indicators, progress and response times
• Run regular team check-ins
• Help resolve delays and process problems
• Support team members with workflow questions
• Provide progress updates to senior management
• Help improve productivity and working processes

• Strong communication and organisation
• Confidence working with targets and performance measures
• Ability to motivate colleagues and maintain accountability
• Good general computer skills
• Ability to learn systems and processes quickly
• Positive attitude and leadership potential

• Strong communication and organisation
• Confidence working with targets and performance measures
• Ability to motivate colleagues and maintain accountability
• Good general computer skills
• Ability to learn systems and processes quickly
• Positive attitude and leadership potential

• Remote working
• Opportunity to develop into a leadership role
• Possible support with a short certified leadership or management course

Email your CV to apply. Include the job title and reference HLOX-AT-001 in your email subject, and attach your current CV before sending.